Privacy policy

At Panacea iv we want to explain how we collect and process your personal data. Beyond simply complying with personal data protection legislation, we want to tell you clearly and transparently everything we consider useful and necessary so that you can understand and decide about the processing of your personal data through Panacea iv.

Who is this privacy policy for?

This privacy policy is addressed to Users of Panacea iv, who may be:

• Users of the services of Panacea iv.
• Users who browse the Panacea iv website looking for services and products that are useful and of interest to them.
• Users who wish to get in touch with Panacea iv through its chat or any other contact mechanism available on our contact page.

What personal data do we collect?

In the course of your relationship with us, the following categories of personal data may be processed:

• Identification and contact data of patients or their representatives (including name and email address).
• Health data included in the patient’s medical record.
• Personal characteristics and social circumstances.
• Transactional data (payments, deposits, transfers, direct debits).

Data may come from the data subject (the patient) or, where applicable, from their legal or voluntary representative and/or from healthcare staff.

What must you guarantee when providing your personal data?

The user guarantees that the data they provide to Panacea iv is true, accurate, complete and up to date, and is liable for any direct or indirect damage or loss that may arise from a breach of that obligation.

Where the user provides data belonging to a third party, they guarantee that they have informed that third party of all matters set out in this Privacy Policy and obtained their consent to provide us with their data for the relevant processing purpose; all of this prior to supplying a third party’s data through Panacea iv.

Panacea iv informs you that, in order to provide your personal data in any way through our website, you must be over 18 years of age. Any user providing data to Panacea iv through this website declares and warrants that they are over 18 years of age and accepts full responsibility for that declaration.

For what purpose do we process your personal data?

The personal data provided by the user in the various forms will be processed for the purposes explained in each form, and will mainly serve to inform you and respond (including electronically) to your contact request, and to manage or process your enquiries regarding the products and services of Panacea iv and/or the online purchase of our products and services.

In addition, we may send you further commercial information about our products or services by any means, including electronically, if you give your consent. The data provided will be retained until you request that the activity cease, without prejudice to any legal retention obligations that may apply. The recipient of your data will be Panacea iv and third-party partner companies.

The legal basis for the processing of personal data is article 6.1(a) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC.

The duration of data processing will be strictly that necessary to provide the services offered by Panacea iv.

What are your rights when you provide us with your data?

You may exercise your rights of access; rectification of inaccurate data; erasure, where, among other reasons, the data is no longer necessary for the purposes for which it was collected; in certain circumstances you may also request the restriction of processing of your data, in which case we will retain it only for the exercise or defence of claims; finally, and for reasons relating to your particular situation, you may also exercise the right to object and the right to data portability.

You may also withdraw, at any time, the consent given for the processing of your data by express notice to Panacea iv at info@panaceaiv.com.

The user has the right to lodge a complaint with a supervisory authority.